Guest Services Agent (Overnight)

Onni Group•Los Angeles, CA

1d•Onsite

About The Position

ONNI Group is hiring a Guest Services Agent for an overnight role in Los Angeles. The position supports residents and guests by providing front desk service, building relationships, coordinating services with property teams, and helping maintain a welcoming and well-kept residential environment. The role includes guest check-ins and check-outs, resident move coordination, communications, administrative support, and assistance with resident events and amenity spaces. The position requires a flexible schedule and the ability to work weekends, holidays, and overnight. Onni describes itself as a North American real estate, hospitality, and technology company with operations across major North American cities. The role may involve using AI tools for work-related tasks; employees must follow company policies, privacy and confidentiality requirements, and applicable law, review AI-assisted work, and disclose AI use. The stated salary range is $20–$22. Onni offers a comprehensive benefits package and career development opportunities. Applicants are considered under applicable California and local fair-chance hiring rules; criminal history disclosure and background checks occur only after a conditional offer.

Requirements

High school diploma.
Proficiency with MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
Commitment to exceeding guest and customer service expectations, with knowledge of high-level luxury customer-service touchpoints.
Excellent oral and written communication skills.
Ability to work in a very fast-paced environment and excellent interpersonal skills.
Professional, team-oriented approach and good work ethics.
Excellent organizational and time-management skills.
Attention to detail and ability to work on multiple projects simultaneously.
Flexible, positive, outgoing, personable, and able to relate well to diverse populations and age groups.
Flexible schedule, including ability to work weekends, holidays, and overnight.

Nice To Haves

College courses in Property Management or a related field.

Responsibilities

Greet arriving guests and provide excellent front desk service, anticipating or meeting their needs.
Administer guest check-ins and check-outs.
Coordinate delivery of mail, messages, and packages.
Coordinate and communicate services with Resident Services, Leasing, Maintenance, and Management staff.
Provide guests with information and advice, including transportation and restaurants.
Diffuse conflicts or tense situations involving residents, prospects, or guests.
Coordinate resident move-ins and move-outs with Leasing and Resident Services.
Coordinate elevator reservations for resident moves and deliveries.
Respond promptly to resident and guest phone calls and emails.
Recruit partners for the Onni Rewards program and keep residents informed about it.
Maintain amenity-space cleanliness and upkeep by completing property walks.
Maintain resident lounge coffee machines and supplies.
Refer residents to services such as housekeepers and dog walkers.
Assist with packages, auditing, dry cleaning, and perishable arrangements.
Plan resident events with Concierge, Resident Services, and Property Management.
Perform administrative duties as needed.
Communicate daily and upcoming events among the Concierge Desk, Resident Services, and Property Management.
Perform other duties as required.