Guest Services Agent (Overnight)

Onni Group of Companies • Los Angeles, CA

3d • $20 - $22 • Onsite

About The Position

Onni Group is hiring a Guest Services Agent for an overnight role in Los Angeles. The position provides front-desk service and support to residents, guests, and vendors, building relationships while helping create a positive resident and guest experience in a fast-paced environment. The agent welcomes guests, manages check-ins and check-outs, coordinates communications and services across property teams, and provides information and assistance. The role also supports resident move-ins and move-outs, amenity upkeep, resident events, package and service arrangements, and administrative tasks. The position requires a flexible schedule that can include weekends, holidays, and overnight work.

Requirements

• High school diploma.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Commitment to exceeding guest and customer service expectations, with knowledge of high-level luxury customer-service touchpoints.
• Excellent oral and written communication skills.
• Ability to work in a very fast-paced environment and excellent interpersonal skills.
• Professional, team-oriented, and possesses good work ethics.
• Excellent organizational and time-management skills.
• Attention to detail and ability to work on multiple projects simultaneously.
• Flexible, positive, outgoing, personable, and able to relate well to diverse populations and age groups.
• Flexible schedule with the ability to work weekends, holidays, and overnight.

Nice To Haves

• College courses in Property Management or a related field.

Responsibilities

• Welcome arriving guests and provide excellent front-desk service, meeting or anticipating their needs.
• Administer check-ins and check-outs.
• Coordinate delivery of mail, messages, and packages.
• Coordinate and communicate services with Resident Services, Leasing, Maintenance, and Management staff.
• Provide guests with information, including transportation and restaurant advice.
• Diffuse conflict or tense situations involving residents, prospects, or guests.
• Coordinate resident move-ins and move-outs in partnership with Leasing and Resident Services.
• Coordinate elevator reservations for resident move-ins, move-outs, and deliveries.
• Respond promptly to phone calls and emails from residents and guests.
• Recruit partners for the Onni Rewards program and provide residents with updates.
• Maintain cleanliness and upkeep of amenity spaces by conducting property walks.
• Maintain resident lounge coffee machines and supplies.
• Refer residents to services such as housekeepers and dog walkers.
• Assist with packages, auditing, dry cleaning, and perishable arrangements.
• Plan and brainstorm resident events with Concierge, Resident Services, and Property Management.
• Perform administrative duties as needed.
• Communicate daily and upcoming events between the Concierge Desk, Resident Services, and Property Management.
• Perform other duties as required.

Benefits

• Competitive pay and a comprehensive benefits package.
• $0 premium health care plan.
• Dental care.
• Vision care.
• Health savings account.
• Flexible spending account.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Critical illness insurance.
• Pet insurance.
• 401(k) plan with employer match.
• Three weeks of PTO.
• Annual education allowance of up to $1,000.
• Referral program.
• Residential housing discount after one year of continuous employment.
• Friends and family rates for company hotel properties.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED