Guest Services Associate - Overnight / Third Shift

Wyndham Hotels & Resorts • Orlando, FL

5d • Onsite

About The Position

Travel + Leisure Co. is hiring a full-time Guest Services Associate for Club Wyndham Cypress Palms Resort in Kissimmee, Florida. The role works the overnight/third shift, typically 11 p.m. to 7 a.m. Wednesday through Sunday. The associate helps make guests’ vacations memorable by providing a warm welcome and attentive service from registration through checkout, sharing resort and local-area information, quoting room rates, and confirming reservations.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Nice To Haves

• Previous Front Desk or Night Auditor experience.

Responsibilities

• Welcome guests and provide friendly, warm service.
• Guide guests through registration, issue unit keys, and share information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashier and money-handling responsibilities.
• Complete checkout procedures and verify that guest folios show the correct charges and credits.
• Reserve and confirm individual and group reservations.
• Provide room rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave, depending on position
• Paid holidays, depending on position
• Paid volunteer time through Wish day
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed