Guest Services Associate (Overnight Shift) Arleta, Ca

National Health Foundation•Los Angeles, CA

5d•Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role is based in Arleta, California, and is a full-time, non-exempt position scheduled Sunday through Thursday, 11:00 p.m. to 7:30 a.m. National Health Foundation provides on-the-job training for candidates with customer service and de-escalation skills who are willing to learn. Candidates must pass a background check and Live Scan, and complete a TB test.

Requirements

Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with staff, guests, and visitors at all levels.
TB test required.
Fingerprint Live Scan and background check required.

Nice To Haves

At least two years of caregiver experience in a healthcare or recuperative care environment is preferred.
Current BLS certification is preferred but not required.
Spanish bilingual ability is preferred.

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and regular room checks.
Conduct guest intake, welcome guests, and provide an orientation to program guidelines when applicable.
Build rapport and trust with guests, gather feedback, check in with them, and respond to their requests and concerns.
Create, lead, or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments or check-ins.
Help management maintain accurate bed availability information and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including shift notes, incident reports, and Emergency Action Plan drills when applicable.
Respond to guest concerns and provide positive interventions.
Attend role-related meetings, shift handoffs, and training, including applicable BLS, crisis prevention, harm reduction, trauma-informed care, and DEI training.
Perform laundry, boutique, and mealtime duties; provide housekeeping services when the environmental site associate is absent.
Adapt to schedule changes and work additional shifts as facility needs require, subject to labor laws.
Maintain a positive, professional image and follow the organization’s dress code.
Complete additional assignments to meet facility needs.
Follow National Health Foundation policies and procedures.