Guest Services Associate - Overnight / Third Shift

Travel + Leisure Co. • Orlando, FL

6d • Onsite

About The Position

Travel + Leisure Co. is hiring a Guest Services Associate for Club Wyndham Cypress Palms Resort in Kissimmee, Florida. This full-time role works overnight/third shift, typically 11 p.m. to 7 a.m. Wednesday through Sunday.

The associate helps make guests’ vacations memorable by providing friendly service from registration through checkout. The role includes welcoming guests, sharing information about the resort and nearby attractions, providing room-rate quotes, and making or confirming reservations.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills and the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Nice To Haves

• Previous Front Desk or Night Auditor experience.

Responsibilities

• Welcome guests warmly and provide friendly service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit-card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and complete other cashiering and money-handling duties.
• Complete checkout procedures and verify that guest folios reflect the correct charges and credits.
• Reserve and confirm reservations for individuals and groups.
• Provide room-rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Depending on position, paid time off, parental leave, and holidays
• Paid volunteer time through a Wish Day at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed