Guest Services Associate at Mountainside Inn - Part Time

Alpine Lodging Telluride • Telluride, CO

6d

About The Position

The Guest Services Associate fosters a warm, welcoming atmosphere for guests, owners, vendors, and coworkers at Mountainside Inn. The role provides comprehensive guest and front desk services, including check-in and check-out, phone handling, computer operations, activity and dining recommendations for the Telluride and Mountain Village area, and lodging reservation management. The position is for the winter season, with a start in December 2026.

The associate coordinates the guest experience from pre-arrival through departure, responds to service requests and property issues, and communicates with housekeeping and maintenance about room conditions and status. The role also involves maintaining the front desk and lobby, basic troubleshooting of property equipment, and following up with guests after departure to encourage repeat bookings and referrals.

Requirements

• High school diploma required.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Flexible work schedule, including mornings, nights, weekends, and holidays.
• Strong understanding of guest service needs, organizational skills, and ability to multitask.
• Ability to maintain concentration and solve problems effectively.
• Ability to work cohesively with coworkers in a team environment.
• Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.

Nice To Haves

• College degree or equivalent experience preferred.
• At least one year of hospitality or customer service experience preferred.
• Exceptional customer service skills.
• Excellent communication abilities.
• Attention to detail.
• Polite and patient demeanor.

Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Address and resolve guest service requests and property issues through work order management and follow-up.
• Demonstrate knowledge of the property and provide basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
• Keep the front desk and lobby area clean and orderly.
• Recommend and promote activities and services using knowledge of Telluride and the surrounding area.
• Communicate with housekeeping and maintenance staff about room conditions and statuses.
• Conduct post-departure guest follow-up to encourage repeat bookings and referrals.
• Manage lodging reservations.
• Perform additional duties as assigned.

Benefits

• Healthy work/life balance.
• Access and time to enjoy outdoor recreational activities.
• Office dogs.
• Physical activity breaks.
• Ski passes.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED