Club Guest Services Coordinator at Origins (Part-Time)
About The Position
The Club Guest Services Coordinator assists members and their guests at Origins Golf Club by managing gate check-ins and check-outs, welcoming guests, providing farewells, assisting with vehicles, giving directions, and handling other guest-related needs. The role is expected to deliver excellent customer service and genuine southern hospitality. The coordinator also supports the Mercantile, responds to phone and email inquiries, performs general administrative tasks, and addresses guest service opportunities or challenges, resolving them when possible or communicating them to a manager. Duties may include participating in club activities and events and completing other assignments as needed. Responsibilities may be amended to meet business and organizational needs.
Requirements
- At least 1 year of relevant experience and/or training.
- Sufficient education and literacy to identify and read product labels and communicate with guests about job-related needs.
- Ability to read, write, speak, understand, and communicate in basic English is preferred.
- Detailed-oriented and thorough.
- Ability to remain discreet and respect guests’ privacy.
- Ability to perform consistent work to high standards.
- Ability to interact with guests in a pleasant, friendly way.
- Ability to work independently on assigned tasks and accept directions on given assignments.
- Knowledge of Microsoft Office operations.
- Basic knowledge of the surrounding areas.
- Excellent written and verbal communication skills.
Nice To Haves
- Prior in-person customer service skills preferred.
- Ability to read, write, speak, understand, and communicate in basic English preferred.
Responsibilities
- Check guests and members in at the gate.
- Communicate parking procedures to guests and visitors.
- Park and retrieve guests’ cars.
- Process purchases at the Mercantile and answer member questions.
- Answer phone inquiries.
- Communicate with guests and members via email.
- Assist with general administration duties.
- Maintain a consistent presence at the workstation.
- Listen to guests who present service opportunities or challenges, attempt to resolve them, and/or elevate and communicate them to a manager.
- Run relevant reports as needed.
- Complete printing, copying, and faxing as needed.
- Participate in club activities, events, and functions when directed.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
