General Manager Mountainside Inn

Alpine Lodging Telluride•Telluride, CO

1d•Onsite

About The Position

The Mountainside Inn General Manager provides strategic and day-to-day leadership for the property, overseeing property operations, maintenance, guest services, housekeeping, and involvement with the Mountainside Inn Homeowners Association. The role establishes short- and long-range objectives, manages financial performance and staff, and ensures Alpine Lodging hospitality standards and standard operating procedures are consistently followed. This is a full-time, year-round, on-site position requiring a flexible schedule.

Requirements

Four-year college degree or equivalent experience in a related field.
Five years of related hospitality experience.
Three years of management experience.
Excellent written and verbal communication skills.
Exceptional organizational and time-management abilities.
Strong problem-solving skills and the ability to multitask effectively.
Keen attention to detail and ability to work independently with minimal supervision.
Professional demeanor, appearance, and conduct.
Hospitality-industry customer service experience.
Ability to work cohesively with coworkers in a fast-paced team environment across departments.
Ability to ascend and descend stairs and lift, carry, push, or pull up to 20 pounds.

Nice To Haves

HOA management and board experience.
Top-level hospitality industry knowledge.
Politeness and patience.
Knowledge of property management software.

Responsibilities

Establish and implement short- and long-range objectives with the Director of Operations and Alpine Lodging management team, including company culture and core values.
Lead the Guest Services, Housekeeping, and Maintenance teams and set clear expectations.
Recruit, hire, and train staff, partnering with the Housekeeping Manager on housekeeping hires.
Coordinate day-to-day staff workflow, build schedules around business levels, resolve scheduling conflicts, and cover shifts as needed.
Conduct timely and constructive performance evaluations and manage discipline and termination in accordance with company policy.
Serve as Manager on Duty and model professional, confident leadership that supports safe and efficient operations.
Direct daily property operations and monitor property condition, service standards, and efficiency.
Monitor departmental performance and identify and facilitate opportunities to improve productivity and efficiency.
Ensure Alpine Lodging hospitality standards and procedures are followed in Guest Services and Housekeeping.
Direct arrival-unit inspections and coordinate room condition with Housekeeping.
Respond to and resolve guest reviews, service requests, complaints, property issues, and special requests professionally.
Interact professionally with guests, employees, owners, and vendors, resolving conflicts and complaints within the department and with outside vendors.
Perform front desk duties as needed, including guest relations, check-in and check-out, and accurate cash and credit card payment handling.
Maintain working knowledge of the property and basic troubleshooting for Wi-Fi routers, TVs, appliances, and thermostats.
Maintain knowledge of Telluride and the surrounding area to promote additional activities and services.
Manage the monthly owner-statement accounting process and ensure accuracy and timeliness.
Manage labor and operating expenses through planning, budgeting, purchasing decisions, policy-making, and inventory control.
Partner with Alpine Lodging management and accounting on HOA matters, including developing the Mountainside Inn budget for HOA submission.
Reconcile, present, and distribute month-end and financial reports, including budget and expense tracking and owner statements.
Work with reservations, sales, marketing, and the front desk to maximize rates, occupancy, and total revenue.
Manage inventory and purchases, negotiate pricing contracts, and verify costs and receipts.
Support preparation for and participation in the annual HOA and regular board meetings.
Approve, coordinate, and manage maintenance projects and property upgrades with vendors and IT.
Conduct proactive property and unit inspections, recommend upgrades, and maintain regular owner communications.
Identify and lead off-season projects.
Perform other related duties as assigned.