General Manager- Residence Inn Grapevine

Remington Hospitality•Grapevine, TX

About The Position

The General Manager is responsible for the full operation of the Residence Inn Grapevine and all of its outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The role is expected to meet company standards and lead the management company’s five key drivers. The General Manager promotes a culture of guest service, leads the Executive Committee toward property goals, and develops hotel revenues and profits through forecasting, P&L management, and RevPAR. The role ensures departmental compliance, year-over-year business growth, and product quality that supports future room, banquet, and food-and-beverage bookings and appropriate pricing. The General Manager also coaches and develops leaders to exceed performance expectations. Other duties may be assigned from time to time.

Requirements

Minimum of 3 years’ experience in Rooms and/or Food & Beverage functions.
Strong verbal and written business communication skills.
Strong presentation skills and ability to lead teams at leadership and hourly levels.
Knowledge of federal, state, and local employment laws and regulations.
High work ethic and self-initiative.
Strong computer skills, including Microsoft Suite.
Regular attendance according to established guidelines.
Proven commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day-a-week operation.
Professional image as perceived by subordinates, peers, superiors, guests, and the community.
Basic computational ability.
Ability to focus on multiple tasks, complete assignments on time despite frequent interruptions, and maintain attention to detail.
Ability to maintain excellent relationships with staff and preserve staff and guest confidentiality.
Ability to remain calm and professional under pressure and converse calmly with upset associates, superiors, and guests in emotionally intense situations.
Ability to participate in and lead departmental and/or hotel team meetings.
Ability to sit, stand, and walk for varying lengths of time; lift approximately 15 pounds; and perform grasping, writing, repetitive motions, pulling, and pushing.
Finger dexterity to operate computers, printers, multi-line phones, filing cabinets, photocopiers, and other office equipment.
Ability to work in a standard office environment, including prolonged periods of sitting at a desk and working on a computer for 6–8 hours per day.
Ability to occasionally stand, walk, bend, reach, or carry items, and lift or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods; ability to hear and participate in conversations and meetings and use a phone or headset.

Nice To Haves

Bachelor’s degree in Hotel Management or a related business field.

Responsibilities

Promote a culture of guest service, courtesy, goodwill, and a positive attitude in every interaction.
Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Resolve guest complaints and ensure satisfaction in each interaction.
Coordinate special programs, functions, and incentives to improve guest service.
Work cooperatively and in a friendly manner with fellow associates.
Lead the Executive Committee effectively to achieve property goals.
Develop and achieve hotel revenue and profit goals using forecasting, P&L management, and RevPAR.
Ensure compliance across departments and grow the business year over year.
Maintain product quality to support future room-night, banquet, and food-and-beverage bookings and maximize revenue through increasing pricing goals as warranted.
Coach and develop leaders to exceed performance expectations.
Attend regularly according to established guidelines and participate in or lead departmental and hotel team meetings.
Complete work assignments on time and maintain professional, confidential, and effective working relationships with staff and guests.