Executive Housekeeper - Residence Inn/Fairfield Inn Chelsea

Hotel•Chelsea, MA

About The Position

The Executive Housekeeper leads the housekeeping team at the dual-brand Residence Inn/Fairfield Inn Chelsea and upholds Colwen Hotels and brand standards for cleanliness and guest service. This hands-on role focuses on improving guest satisfaction, developing associates, and ensuring excellence throughout the hotel. The position manages daily housekeeping operations, including staffing, recruitment and hiring, associate engagement, supplies and uniforms, work schedules, and room assignments. The Executive Housekeeper inspects the property and supports the Hotel General Manager while ensuring compliance with cleanliness, safety, security, service, brand, and labor standards. The role also includes training and onboarding associates, maintaining key control and lost-and-found procedures, and handling departmental reporting and checkbook monitoring.

Requirements

At least 2 years of previous housekeeping or related experience; hotel experience preferred.
Strong people-leadership skills.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities.
Proficient in English.
Familiarity with common computer software programs.
Ability to learn new computer software and operate a property management system.
Willingness to work a rotating schedule, including weekends and holidays.

Nice To Haves

Specific brand experience preferred.
Bilingual ability is a plus.

Responsibilities

Manage day-to-day housekeeping operations and ensure associates follow Colwen Hotels and brand standards and meet business and guest expectations.
Recruit, interview, and hire housekeeping associates.
Develop departmental goals and objectives and organize work to achieve them.
Lead associate engagement and recognition initiatives.
Maintain collaborative relationships with direct reports and team members, treating everyone with dignity and respect.
Manage ordering and inventory of housekeeping supplies and uniforms to maintain correct par levels.
Supervise staffing to meet guest-service, operational, and financial objectives and continuously improve GSS scores.
Maintain cleanliness standards for guest rooms and public spaces.
Provide support to the Hotel General Manager.
Tour and inspect the property daily for cleanliness, safety, security, product quality, and service.
Train and support associates and ensure they perform to Colwen Hotels and brand standards.
Conduct new-hire orientation and onboarding.
Maintain key-control and lost-and-found procedures and ensure staff are trained in them.
Plan work schedules and room assignments to minimize disruption to guests.
Perform technical and administrative duties, including writing and reviewing reports and monitoring department checkbooks.
Ensure compliance with Federal and State labor laws.
Perform other duties as assigned.