General Manager- Residence Inn Grapevine

Remington Hotels•Grapevine, TX

About The Position

The General Manager is responsible for the full operation of the Residence Inn Grapevine and all hotel outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting. The role is expected to meet company standards and lead the five key drivers identified by the management company. The General Manager fosters guest service, maintains positive guest relations, resolves complaints, and coordinates programs and incentives to improve service. The position leads the Executive Committee, develops hotel revenues and profits through forecasting, P&L management, and RevPAR, ensures departmental compliance and year-over-year business growth, and coaches leaders to exceed performance expectations. Product quality should support future bookings and increasing pricing goals. The position requires regular attendance and the ability to meet the demands of a 24-hour, seven-day-a-week operation. Some travel may be required. Physical duties include varying periods of sitting, standing, and walking; occasional bending, reaching, and carrying; and lifting approximately 15 pounds, with the in-office requirements also describing lifting or moving 10–25 pounds as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of experience in Rooms and/or Food & Beverage functions.
Strong verbal and written business communication skills.
Strong presentation skills and the ability to lead teams at leadership and hourly levels.
Knowledge of federal, state, and local employment laws and regulations.
High work ethic and self-initiative.
Strong computer skills in Microsoft Suite.
Regular attendance according to established guidelines.
A proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, seven-day-a-week operation.
Professional image as perceived by subordinates, peers, superiors, guests, and the community.
Basic computational ability.
Ability to focus on tasks and complete assignments on time despite frequent interruptions.
Ability to maintain excellent relationships with staff and preserve staff and guest confidentiality.
Ability to remain calm and professional under pressure and converse calmly with upset associates, superiors, and guests in intense emotional situations.
Ability to sit, stand, and walk for varying lengths of time; perform repetitive motions; pull and push; and use grasping, writing, listening, hearing, and visual abilities.
Ability to focus on multiple tasks and meet deadlines despite frequent interruptions.
Finger dexterity to operate computers, printers, multi-line tone phones, filing cabinets, photocopiers, and other office equipment as needed.
Ability to work in a standard office environment, including prolonged periods of sitting at a desk and working on a computer (6–8 hours a day).
Frequent use of hands and fingers for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Ability to occasionally stand, walk, bend, reach, or carry items, and to lift or move 10–25 pounds as needed.
Visual ability to read computer screens and printed materials, including close visual focus for extended periods and color differentiation for certain roles.
Ability to hear and participate in conversations and meetings and use a phone and/or headset.

Nice To Haves

Bachelor's degree in Hotel Management or a related business field preferred.

Responsibilities

Oversee the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources, and accounting.
Meet company standards and lead the five key drivers identified by the management company.
Promote a culture of guest service, courtesy, goodwill, and positive attitudes.
Anticipate guest needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Resolve guest complaints and ensure guest satisfaction.
Coordinate special programs, functions, and incentives to improve guest service.
Work cooperatively and in a friendly manner with fellow associates.
Lead the Executive Committee effectively to achieve property goals.
Develop and ensure achievement of hotel revenues and profits using forecasting, P&L management, and RevPAR.
Ensure compliance across all departments and grow the business year over year.
Maintain product quality that supports future room-night, banquet, and food-and-beverage bookings and increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Participate in and lead departmental and/or hotel team meetings.
Complete assigned work on time despite interruptions and maintain confidentiality of staff and guests.