Guest Services Associate at Mountainside Inn - Part Time

Alpine Lodging Telluride • Telluride, CO

7d • $20 - $22

About The Position

The Guest Services Associate fosters a warm and welcoming atmosphere for guests, owners, vendors, and coworkers. The role provides comprehensive guest and front desk services at Mountainside Inn, including guest check-in and check-out, phone handling, computer operations, and recommendations for activities and dining in the Telluride/Mountain Village area. This position is hiring for winter, with a start in December 2026, and is part time.

Requirements

• High school diploma required.
• Proficiency in Microsoft Word, Excel, and Outlook (email).
• Flexible work schedule, including mornings, nights, weekends, and holidays.
• Strong understanding of guest service needs, organizational skills, and ability to multitask.
• Ability to maintain concentration and effectively solve problems.
• Ability to work cohesively with coworkers in a team environment.
• Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.

Nice To Haves

• College degree or equivalent experience preferred.
• A minimum of one year in hospitality or customer service preferred.
• Exceptional customer service skills.
• Excellent communication abilities.
• Attention to detail.
• Polite and patient demeanor.

Responsibilities

• Coordinate all aspects of guest pre-arrival, check-in, stay, and departure.
• Address and resolve guest service requests and property issues through work order management and follow-up.
• Maintain knowledge of the property and provide basic troubleshooting for Wi-Fi routers, televisions, appliances, and thermostats.
• Keep the front desk and lobby area clean and orderly.
• Recommend and promote activities and services using knowledge of Telluride and the surrounding area.
• Communicate with housekeeping and maintenance staff regarding room conditions and statuses.
• Conduct post-departure guest follow-up to encourage repeat bookings and referrals, and manage lodging reservations.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED