Part Time Guest Services Associate

Clearwater Marine Aquarium•Clearwater, FL

2d•Onsite

About The Position

The Guest Services Associate generates new business revenue through sales of tickets, programs, tours, and annual passes. The role welcomes aquarium guests, processes admissions and advance sales, provides information and directions, and assists guests in planning their visits. The associate works to meet or exceed sales goals, with a primary focus on upselling programs, tours, and memberships, while providing a superior guest experience. This is a permanent, part-time, non-exempt, on-site position reporting to the Guest Services Manager. The associate works across Guest Services positions as needed and performs other duties as assigned. Work hours may include days, nights, weekends, and holidays as needed.

Requirements

High school diploma or GED.
Cash-handling experience.
Computer experience or ability to learn computer programs.
Team-oriented mindset.
Demonstrated customer-service and communication skills.
Track record of handling inbound calls and assisting guests with general information and advance sales.
Organization, flexibility, and ability to work with people of various personalities.
Ability to perceive and react to the needs of others.
Ability to multitask in high-pressure situations.
Experience interacting with guests while performing computer sales functions.
Experience handling high volumes of customer interactions while communicating professionally.
Ability to work days, nights, weekends, and holidays as needed.
Ability to stand and navigate throughout the facility for long periods, indoors or outdoors.
Ability to withstand varying weather conditions, including extreme heat, cold, wind, and rain.
Ability to use a handheld or head-worn microphone.
Ability to bend, kneel, and stoop occasionally.
Ability to lift up to 30 pounds occasionally.

Nice To Haves

Experience with KMIT software.

Responsibilities

Welcome guests and process admissions and advance sales while providing requested information.
Provide directions to guests purchasing tickets and help guests plan visits, including explaining tours and experiences.
Support guest queue lines.
Meet or exceed daily, weekly, monthly, and annual sales goals, focusing on upselling programs, tours, and memberships.
Understand available programs and ask open-ended questions to identify guest goals and objectives.
Use active listening to understand guest needs and make appropriate product recommendations that support guest needs and business objectives.
Use verbal and non-verbal communication to create an exceptional experience for guests and staff.
Maintain knowledge of membership levels, donations, pavers, and plaques.
Navigate CMA’s website and guide callers to relevant sections.
Provide a superior level of customer service to all guests.
Check in groups, members, and advance-sales groups.
Follow company and department policies and procedures and participate in required trainings.
Support other Guest Services positions as needed.
Perform other duties as assigned.