GSA 1 - Arleta - Part Time

National Health Foundation•Los Angeles, CA

4h•Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role is based in Arleta, California, and reports to the Program Coordinator. National Health Foundation provides full on-the-job training; prior experience is not required, although caregiver experience in a healthcare or recuperative care environment is preferred. The position is part time, with two mid-shift schedule options: Monday and Wednesday through Thursday, 3:00 p.m. to 11:30 p.m., with Tuesday and Friday through Sunday off; or Friday through Sunday, 3:00 p.m. to 11:30 p.m., with Monday through Thursday off. The posting also states that employees must be able to work a schedule with five eight-hour shifts and be flexible to adapt to schedule changes or work additional shifts as facility needs require, subject to labor laws. The hourly rate is $18.50. Candidates must pass a background check and fingerprint Live Scan and complete a TB test. The role involves substantial standing and walking, frequent bending, reaching, twisting, kneeling, and moving items up to 50 pounds. Noise levels are high in some client care areas.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work a schedule with five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Must successfully pass a fingerprint Live Scan and background check.
Must be able to meet the physical requirements, including standing and walking for 90% of the time and frequently moving up to 50 pounds.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish.

Responsibilities

Ensure the safety and security of the recuperative care facility.
Conduct daily facility and equipment inspections and constant room checks throughout the day.
Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
Develop rapport with guests, gather their feedback, build trust through engagement and check-ins, and attend to their requests.
Create, lead, or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments on-site or check-ins.
Assist management with accurately maintaining bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive interventions.
Attend role-related meetings and training, including shift handoffs and applicable training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties and provide housekeeping services in the absence of the environmental site associate.
Adapt to schedule changes and work additional shifts as needed to meet facility needs, subject to labor laws.
Model a positive, professional image and adhere to the organization’s dress code.
Perform additional assignments to meet facility needs.
Follow NHF policies and procedures.