GSA 1 - Arleta - Part Time - Overnight Shift

National Health Foundation•Los Angeles, CA

4h•Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect. The position is based in Arleta, California, and offers full on-the-job training for candidates with strong customer service and de-escalation skills who are willing to learn. Candidates must successfully pass a background check and Live Scan, and complete a TB test. Two part-time overnight schedules are available: Monday through Wednesday, 11:00 p.m. to 7:30 a.m. (Thursday through Sunday off), or Friday through Sunday, 11:00 p.m. to 7:30 a.m. (Monday through Thursday off). The stated hourly rate is $18.50. The posting also says employees must be able to work a schedule with five eight-hour shifts and be flexible to adapt to schedule changes or work additional shifts to meet facility needs.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work a schedule with five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment preferred.
Current BLS certification preferred, but not required.
Bilingual Spanish preferred.

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and regular room checks.
Perform guest intake, welcome guests, and provide an orientation to program guidelines when applicable.
Develop rapport with guests, gather their feedback, engage and check in with them, and attend to their requests.
Create, lead, and/or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments or check-ins.
Assist management with accurate bed availability records and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive interventions.
Attend role-related meetings, shift handoffs, and training, including training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties; provide housekeeping services in the absence of the environmental site associate.
Adapt to schedule changes and work additional shifts to meet facility needs, consistent with labor laws.
Model and project a positive professional image and adhere to the organization’s dress code.
Perform additional assignments to meet facility needs.
Follow NHF policies and procedures at all times.