GSA 1-Mid Day

National Health Foundation•Ventura, CA

8h•Onsite

About The Position

The Guest Service Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role supports guest services within a recuperative care facility and includes guest intake and orientation, ongoing engagement, facility safety and inspections, record keeping, and support for guests’ requests and appointments. National Health Foundation provides on-the-job training for candidates with strong customer service and de-escalation skills who are willing to learn; prior experience is not required to join the team, though caregiver experience is preferred. This is a full-time, non-exempt position in Ventura, California, paying $18.50 per hour. Two mid-shift schedules are available: Thursday through Monday, 3:00 PM to 11:30 PM, with Tuesday and Wednesday off; or Saturday through Wednesday, 3:00 PM to 11:30 PM, with Thursday and Friday off. The position requires five eight-hour shifts. Candidates must pass a background check and Live Scan and complete a TB test.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with all levels of staff, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.
Physical ability to stand and walk 90% of the time; frequently bend or stoop, squat, reach above the shoulders, twist, turn, kneel, and push or pull; and frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

Minimum two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish ability.

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and constant room checks.
Perform guest intake, greet guests, and provide a detailed orientation to program guidelines when applicable.
Develop rapport with guests, gather their feedback, build trust through engagement and check-ins, and attend to their requests.
Create, lead, and/or implement engagement activities with guests when applicable.
Assist nursing, social services, and external partners with guest appointments on-site or check-ins.
Assist management in accurately maintaining bed availability and documentation.
Assist lead staff or program management with supplies inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Respond to guest concerns and provide positive intervention encounters.
Attend meetings and role-related training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate, if applicable.
Adapt to schedule changes and work additional shifts as needed to meet facility needs, consistent with labor laws.
Model and project a positive professional image and adhere to the organization dress code.
Perform additional assignments to meet facility needs, consistent with primary responsibilities.
Follow National Health Foundation policies and procedures.