GSA 1 - Arleta

National Health Foundation•Los Angeles, CA

4h•Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role is based in Arleta, California, and reports to the Program Coordinator. National Health Foundation provides on-the-job training for candidates with strong customer service and de-escalation skills who are willing to learn; prior experience is not required to apply. This is a non-exempt, full-time position paying $18.50 per hour. Two mid-shift schedules are available: Thursday through Monday, 3:00 p.m. to 11:30 p.m., with Tuesday and Wednesday off; or Friday through Tuesday, 3:00 p.m. to 11:30 p.m., with Wednesday and Thursday off. Candidates must pass a background check and Live Scan and complete a TB test. The position requires flexibility to adapt to schedule changes and work additional shifts as facility needs require, subject to labor laws.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts.
Excellent oral and written communication skills.
Ability to communicate effectively with staff at all levels, guests, and visitors.
TB test required.
Fingerprint Live Scan and background check required.

Nice To Haves

At least two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish ability.

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and constant room checks.
Welcome guests during intake and provide a detailed orientation to program guidelines when applicable; build rapport and gather guest feedback.
Create, lead, or implement guest engagement activities when applicable; regularly engage with guests, check in with them, and respond to their requests.
Assist nursing staff, social services, and external partners with guest appointments and check-ins.
Help management maintain accurate bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills when applicable.
Respond to guest concerns and provide positive interventions.
Attend meetings and role-related training, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties; provide housekeeping services when the environmental site associate is absent.
Model and project a positive, professional image and follow the organization’s dress code.
Perform additional assignments to meet facility needs and follow NHF policies and procedures.