GSA/Night Auditor

Stonebridge Hospitality Associates•New York City, NY

5d•Onsite

About The Position

The Guest Service Agent / Night Auditor supports hotel front office operations by managing guest arrivals and departures, maintaining accurate guest records, and providing helpful service. The role handles guest inquiries, reservations, payments, and account records to support guest satisfaction. Work is primarily indoors at the hotel front desk and lobby. The schedule is flexible and includes availability for evening, weekend, and holiday shifts. The position is listed as part-time, full-time, seasonal, or on-call.

Requirements

Strong customer service and communication skills.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping.
Excellent problem-solving abilities.
Strong organizational skills and attention to detail when managing reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods during a shift.
Ability to occasionally lift and carry up to 10 lbs.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change.
Perform basic bookkeeping, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance to address guest-reported issues.
Make and confirm guest reservations.
Answer questions about hotel services and nearby dining, shopping, and entertainment.