GSA 1 - Arleta - Overnight Shift

National Health Foundation•Los Angeles, CA

4h•Onsite

About The Position

The Guest Services Associate provides a hospitable, safe, and healthy environment where guests experience enhanced dignity and respect. The role supports a recuperative care facility through guest services, safety and security, documentation, engagement, and coordination with clinical and program staff. National Health Foundation provides on-the-job training; prior experience is not required, though caregiver experience in healthcare or recuperative care is preferred. This is a non-exempt, full-time position in Arleta, California, paying $18.50 per hour. The posting lists two schedules, each consisting of five eight-hour shifts: Wednesday through Sunday, 3:00 p.m.–11:30 p.m., with Monday and Tuesday off; or Saturday through Wednesday, 3:00 p.m.–11:30 p.m., with Thursday and Friday off. Employees must be flexible to adapt to schedule changes or work additional shifts as facility needs require, subject to labor laws. Candidates must pass a background check and fingerprint Live Scan and complete a TB test.

Requirements

High school diploma or equivalent.
Ability to perform and prioritize multiple tasks effectively and efficiently.
Ability to work five eight-hour shifts and adapt to schedule changes or additional shifts as facility needs require.
Excellent oral and written communication skills and the ability to communicate effectively with staff, guests, and visitors at all levels.
TB test required.
Fingerprint Live Scan and background check required.
Ability to meet the physical demands of the position, including standing and walking for most of the work time and frequently bending, stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling.
Ability to frequently lift, pull, push, or move up to 50 pounds.
Ability to use conversational speech for effective verbal communication.

Nice To Haves

At least two years of caregiver experience in a healthcare or recuperative care environment.
Current BLS certification.
Bilingual Spanish skills.

Responsibilities

Ensure the safety and security of the recuperative care facility; conduct daily facility and equipment inspections and regular room checks.
Conduct guest intake, greet guests, and provide an orientation to program guidelines when applicable.
Develop rapport and trust with guests, gather feedback, check in with them, attend to requests, and respond to concerns using positive interventions.
Create, lead, and/or implement guest engagement activities when applicable.
Assist nursing staff, social services, and external partners with guest appointments or check-ins.
Help management maintain accurate bed availability and documentation.
Assist lead staff or program management with supply inventory checks and logs.
Maintain accurate records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
Attend meetings and training related to the role, including shift handoffs and training such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
Perform laundry, boutique, and mealtime duties; provide housekeeping services in the absence of the environmental site associate.
Model a positive, professional image and follow the organization’s dress code.
Perform additional assignments to meet facility needs and follow NHF policies and procedures.