Guest Services Associate (Temporary), Ventura, Ca
About The Position
The Guest Services Associate provides a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect at a recuperative care facility in Ventura, California. National Health Foundation provides on-the-job training; prior experience is not required for candidates with strong customer service and de-escalation skills and a willingness to learn. This is a non-exempt, full-time position paying $18.50 per hour. The schedule is Thursday through Monday, 7:00 a.m. to 3:30 p.m., with Tuesday and Wednesday off. Candidates must pass a background check and fingerprint Live Scan and complete a TB test. The role requires standing and walking for most of the workday, frequent physical activity and lifting or moving up to 50 pounds. Noise levels are high in some client care areas.
Requirements
- High school diploma or equivalent.
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Ability to work five eight-hour shifts on the stated schedule.
- Excellent oral and written communication skills, including the ability to communicate effectively with staff, guests, and visitors at all levels.
- TB test required.
- Fingerprint Live Scan and background check required.
- Ability to meet the physical demands of the role, including standing and walking 90% of the time; frequently bending or stooping, squatting, reaching above the shoulders, twisting, turning, kneeling, and pushing or pulling; and frequently lifting, pulling, pushing, or moving up to 50 pounds.
- Ability to use conversational speech for effective verbal communication.
Nice To Haves
- At least two years of caregiver experience in a healthcare or recuperative care environment.
- Current BLS certification.
- Bilingual Spanish skills.
Responsibilities
- Ensure the safety and security of the recuperative care facility.
- Conduct daily facility and equipment inspections and constant room checks throughout the day.
- Complete guest intake and provide guests with an orientation to program guidelines when applicable.
- Develop rapport and trust with guests through ongoing engagement, check-ins, and gathering feedback.
- Create, lead, or implement guest engagement activities when applicable, and respond to guest requests and concerns with positive interventions.
- Assist nursing staff, social services, and external partners with guest appointments or check-ins.
- Help management maintain accurate bed availability information and documentation.
- Assist lead staff or program management with supplies inventory checks and logs.
- Maintain records, including daily shift notes, incident reports, and Emergency Action Plan drills, when applicable.
- Attend meetings, shift handoffs, and role-related training, including training such as BLS, Crisis Prevention, Harm Reduction, Trauma Informed Care, and DEI.
- Perform laundry, clothing requests, and mealtime duties; provide housekeeping services in the absence of the environmental site associate when applicable.
- Adapt to schedule changes and work additional shifts when needed to meet facility needs, consistent with labor laws.
- Model a positive professional image and comply with the organization’s dress code and policies and procedures.
- Perform additional assignments to meet facility needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
