SUB Hotel Front Desk (GSA) 3

20bf480f-1969-4289-8764-686a67b85961•Arvada, CO

1d•$15 - $17

About The Position

Sandpiper Hospitality is hiring a Guest Services Ambassador (GSA) to serve as the main point of contact for hotel guests and help ensure an excellent guest experience. The GSA performs front desk administrative, sales, and service functions accurately and professionally, coordinates with other departments, and supports consistent service standards and team performance. The role also supports team training and demonstrates the company’s “Say Yes to a Simple Request” service program. The GSA documents work activity using the appropriate logs and follows company policies and procedures.

Requirements

High school diploma or equivalent (GED).
Proficient in reading, writing, and speaking English.
Effective communication with staff and guests.
Effective conflict-management and problem-solving skills, including the ability to respond calmly in stressful situations.
Effective negotiation and sales skills.
Intermediate computer skills, including internet access.
Basic understanding of common office and front desk procedures.

Nice To Haves

One or more years of experience in the hospitality, retail, or food service industries.

Responsibilities

Meet with guests regularly, solicit feedback, and determine their satisfaction.
Respond to guest situations and manage conflicts effectively while seeking the greatest satisfaction possible within budgetary constraints.
Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
Respond to guest service calls efficiently and promptly.
Inspect studios and public spaces daily according to Clean & Safe program brand standards.
Ensure team members follow policies and procedures accurately and are trained to respond appropriately in emergencies or accidents.
Execute the lead management process and complete sales and marketing objectives.
Review studio inventory daily to maximize studio revenue and effectively sell ancillary offerings.
Assist with training team members as necessary.
Demonstrate how team members can effectively follow the “Say Yes to a Simple Request” program.
Document work activity using appropriate logs and according to policy and procedure.