WSS - Hotel Front Desk (GSA) 2
About The Position
The Guest Services Ambassador 2 (GSA 2) is an on-site operations role at Sandpiper Hospitality that combines front desk operations with overnight emergency coverage. The employee is required to live in the hotel and comply with its fraternization policy. The typical schedule includes four front desk “B” shifts from Monday through Thursday and on-call overnight shifts on Monday and Tuesday nights. During on-call overnight shifts, the employee responds to emergencies and calls forwarded by Overnight Headquarters, remains within 30 minutes of the hotel, carries the hotel’s cell phone, and clocks in and out for duties performed. The role also supports guest satisfaction, property safety and quality standards, sales and revenue activity, team training, and laundry and other property operations.
Requirements
- Must live in the hotel.
- Must comply with the hotel’s fraternization policy.
- Must work four front desk shifts, typically Monday through Thursday.
- Must provide on-call overnight coverage, typically Monday and Tuesday nights.
- Must stay within 30 minutes of the hotel during overnight on-call shifts.
- Must carry the hotel’s cell phone during overnight on-call shifts.
Responsibilities
- Meet with guests and solicit feedback to maximize satisfaction; respond to guest situations and manage conflicts calmly.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond efficiently to guest service calls.
- Inspect studios and public spaces daily according to Clean & Safe brand standards.
- Follow procedures during emergencies or accidents and comply with policies and procedures.
- Execute the lead management process and review studio inventory daily to maximize studio revenue.
- Sell ancillary offerings to accommodate guests’ needs.
- Assist with training team members and demonstrate the “Say Yes to a Simple Request” program.
- Perform laundry duties, including sorting, washing, drying, and folding linens and terry, and cleaning facilities.
- Cross-train on duties performed by non-management staff to provide backup as needed.
- Respond to emergencies and calls forwarded by Overnight Headquarters during on-call shifts.
- Remain within 30 minutes of the hotel during overnight on-call shifts and carry the hotel’s cell phone.
- Clock in and out when performing overnight shift duties.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
