WSS - Hotel Front Desk (GSA) 2
About The Position
Sandpiper Hospitality is hiring a Guest Services Ambassador 2 to support hotel operations, deliver front desk service, and provide overnight emergency coverage. This role requires the employee to live in the hotel and comply with the hotel’s fraternization policy. The typical schedule includes four “B” front desk shifts Monday through Thursday and on-call overnight shifts on Monday and Tuesday nights. During overnight on-call periods, the employee must remain within 30 minutes of the hotel and carry the hotel’s cell phone. The employee responds to emergencies and calls forwarded by Overnight Headquarters, and clocks in and out while performing overnight duties. The position also supports guest service, front desk administration, property quality and safety, sales activities, team training, and laundry operations.
Requirements
- Must live in the hotel.
- Must comply with the hotel’s fraternization policy.
- Must be available for four typical front desk “B” shifts Monday through Thursday and on-call overnight shifts typically Monday and Tuesday nights.
- Must remain within 30 minutes of the hotel during overnight on-call shifts.
- Must carry the hotel’s cell phone during overnight on-call shifts.
Responsibilities
- Meet with guests and solicit feedback to maximize satisfaction.
- Respond to guest situations and manage conflicts calmly.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond efficiently to guest service calls.
- Inspect studios and public spaces daily according to Clean & Safe brand standards.
- Follow procedures in emergencies and accidents, and comply with policies and procedures.
- Execute the lead management process and review studio inventory daily to maximize studio revenue.
- Sell ancillary offerings to accommodate guest needs.
- Assist with training team members and demonstrate the “Say Yes to a Simple Request” program.
- Perform laundry duties, including sorting, washing, drying, and folding linens and terry, and cleaning facilities.
- Cross-train in the duties of non-management staff to provide backup as needed.
- Provide overnight emergency response to emergencies and calls forwarded from Overnight Headquarters.
- Remain within 30 minutes of the hotel during overnight on-call shifts, carry the hotel cell phone, and respond appropriately to forwarded calls.
- Clock in and out while performing overnight shift duties.
- Live in the hotel and comply with its fraternization policy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
