Hotel Front Desk/GSA
About The Position
The Guest Services Ambassador (GSA) is the hotel’s primary guest contact and supports front desk operations and other core property functions. The role focuses on delivering an excellent guest experience through efficient, accurate, and thorough service, while assisting across departments in accordance with the company’s “We Are All In” value. The GSA handles guest relations, front desk coordination, safety and compliance, and accurate documentation. The position also contributes to revenue through lead management, sales and marketing objectives, studio inventory review, revenue management practices, and sales of ancillary offerings. Additional duties include laundry work, general laundry-facility cleaning and maintenance, and cross-training to perform non-management staff duties as needed. GSAs must remain on site for their entire shift until relieved. A paid 30-minute meal break is provided and taken as available. Additional duties may be assigned based on business needs and at management’s request.
Requirements
- Effective communication with staff and guests.
- Effective conflict management skills.
- Effective negotiation and sales skills.
- Ability to read, comprehend, and follow written procedures.
- Ability to respond calmly in situations involving conflict and stress.
- Ability to adapt to changes in daily work.
- Ability to solve problems in a timely manner.
Responsibilities
- Greet guests warmly, provide assistance, check in with guests about their satisfaction, manage conflicts calmly, and take steps to maximize guest satisfaction.
- Coordinate check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond efficiently and promptly to guest service calls.
- Help ensure the safety of the building and its occupants, contact emergency services or law enforcement when needed, and respond to emergencies according to procedure.
- Inspect studios and public spaces daily according to company and brand standards.
- Follow company policies and procedures and document work activity in the appropriate log.
- Execute the lead management process and complete sales and marketing objectives.
- Review studio inventory daily to maximize studio revenue and follow revenue management guidelines as directed.
- Sell ancillary offerings to meet guest needs and maximize revenue.
- Sort, wash, dry, and fold company linen and terry, and clean and maintain laundry facilities.
- Cross-train on duties performed by non-management staff and perform those duties as needed or when requested by supervision.
- Remain on site for the entire shift until relieved.
Benefits
- Paid 30-minute meal break
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
