Hotel Front Desk/GSA
About The Position
The Guest Services Ambassador (GSA) is the hotel’s primary guest contact and supports front desk operations and other core property functions. The role focuses on providing an excellent guest experience through efficient, accurate, and thorough service while contributing to the hotel’s operations across departments. GSAs handle guest relations and front desk coordination, support safety and compliance procedures, and document work activity according to policy. They also contribute to revenue and sales objectives, assist with laundry and facility upkeep, and cross-train on non-management staff duties to provide support as needed. GSAs must remain on site for the entire shift until relieved; a paid 30-minute meal break is provided and taken as available.
Requirements
- Effective communication with staff and guests.
- Effective conflict management skills.
- Effective negotiation and sales skills.
- Ability to read, comprehend, and follow written procedures.
- Ability to respond calmly to conflict and stressful situations.
- Ability to adapt to changes in daily work.
- Ability to solve problems in a timely manner.
Responsibilities
- Greet guests warmly, provide assistance, and regularly check on guest satisfaction.
- Manage guest conflicts calmly and take steps to maximize guest satisfaction.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Respond to guest service calls efficiently and promptly.
- Help ensure the safety of the building and occupants, contacting emergency services or law enforcement when needed.
- Respond effectively and according to procedure during emergencies.
- Inspect studios and public spaces daily according to company and brand standards.
- Follow policies and procedures accurately and document work activity in the appropriate log.
- Execute the lead management process and complete sales and marketing objectives.
- Review studio inventory daily to maximize studio revenue and follow revenue management guidelines.
- Sell ancillary offerings to meet guest needs and maximize revenue.
- Sort, wash, dry, and fold company linen and terry, and perform general laundry-facility cleaning and maintenance.
- Cross-train on non-management staff duties and perform them as needed or when requested by supervision.
- Remain on site throughout the shift until relieved.
Benefits
- Paid 30-minute meal break.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
