WSS - Hotel Front Desk (GSA) 1
About The Position
The Guest Services Ambassador (GSA) is the hotel's primary guest contact and supports an excellent guest experience while ensuring efficient, accurate, and thorough front desk operations. The role works closely with other departments and provides administrative, operational, and safety support for the property. The GSA coordinates guest arrivals and departures, renewals, reservations, property tours, and sales events; responds to guest needs and conflicts; and supports revenue generation through lead management, daily studio-inventory review, and sales of ancillary offerings. The position also includes inspecting studios and public spaces, responding to emergencies according to procedure, laundry duties, general facility cleaning, and cross-training on non-management staff duties. GSAs must remain on site for their entire shift until relieved. A paid 30-minute meal break is provided and taken as available.
Responsibilities
- Greet guests warmly, offer assistance, and provide an excellent guest experience.
- Meet with guests and solicit comments regularly to determine their satisfaction.
- Respond to situations as they arise and manage guest conflict effectively.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Ensure the safety of the building and its occupants, contacting emergency services or law enforcement when needed.
- Respond effectively and according to procedure in emergencies.
- Inspect studios and public spaces daily according to company and brand standards.
- Execute the lead management process and review studio inventory daily to maximize studio revenue.
- Sell ancillary offerings effectively to maximize overall revenue.
- Sort, wash, dry, and fold company linen and terry, and perform general facility cleaning.
- Cross-train on duties performed by non-management staff and perform those duties as needed or requested by supervision.
- Remain on site for the entire shift until relieved.
Benefits
- Paid 30-minute meal break
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
