WSS - Hotel Front Desk (GSA) 1

Sandpiper Property Mgt•Colton, CA

9d•$17 - $18

About The Position

The Guest Services Ambassador (GSA) is the hotel’s primary guest contact and is responsible for conducting front desk operations efficiently, accurately, and thoroughly. The role works closely with other departments to support an exceptional guest experience and represents the company’s value of “Bring the Energy.” The GSA supports guest satisfaction, administrative accuracy, property safety, and revenue generation. The position also provides operational support across the property, including laundry and general facility cleaning, and requires cross-training on non-management staff duties. GSAs must remain on site for their entire shift until relieved. A paid 30-minute meal break is provided and taken as available.

Responsibilities

Greet guests warmly, offer assistance, and provide an excellent guest experience.
Meet with guests and solicit their comments regularly to determine satisfaction.
Respond to situations as they arise and manage guest conflicts effectively.
Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
Ensure the safety of the building and its occupants, contacting emergency services or law enforcement when needed.
Respond to emergencies effectively and according to procedure.
Inspect studios and public spaces daily according to company and brand standards.
Execute the lead management process and review studio inventory daily to maximize studio revenue.
Sell ancillary offerings effectively to maximize overall revenue.
Perform laundry duties, including sorting, washing, drying, and folding company linen and terry, as well as general facility cleaning.
Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.
Remain on site for the entire shift until relieved; take the provided paid 30-minute meal break as available.