SUB Hotel Front Desk (GSA) 1

Sandpiper Property Mgt • Jacksonville, NC

1d • $13 - $14

About The Position

Sandpiper Hospitality is hiring a full-time Morning Shift Guest Services Ambassador (GSA) to assist the Property Manager with efficient property operations. The GSA serves as the welcoming face of the hotel and helps lead operations during the morning shift. In the Property Manager’s absence, the GSA assumes operational responsibility and provides secondary leadership for staff, supporting seamless front- and back-office functions.

The role combines guest service, front desk coordination, administrative work, safety and compliance, and revenue generation. The GSA greets and assists guests, addresses guest concerns and conflicts, coordinates front desk transactions and activities, inspects studios and public spaces, responds to emergencies, and supports sales through lead management, inventory review, and ancillary offerings.

Requirements

• High school diploma or equivalent (GED).
• Ability to read, write, and speak English proficiently.
• Intermediate computer operation skills.
• Effective communication with staff and guests.
• Strong conflict management skills.
• Effective negotiation and sales skills.
• Basic understanding of common office and front desk procedures and practices.

Nice To Haves

• One or more years of experience in hospitality, retail, or food service.

Responsibilities

• Assume operational responsibility and provide secondary leadership for staff members in the Property Manager’s absence.
• Greet guests warmly, offer assistance, and work to ensure guest satisfaction.
• Respond to situations as they arise and manage guest conflicts effectively.
• Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events, efficiently and accurately.
• Inspect studios and public spaces daily according to company and brand standards.
• Help ensure the safety of the building and its occupants, contact emergency services when needed, and respond effectively to emergencies.
• Execute the lead management process and review Studio Inventory daily to maximize studio revenue.
• Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED