WSS - Hotel Front Desk (GSA) 1
About The Position
The Guest Services Ambassador (GSA) is the hotel's primary guest contact and is responsible for conducting front desk operations efficiently, accurately, and thoroughly. The role supports guest satisfaction by working with other departments, maintaining administrative accuracy, and contributing to property safety and revenue generation. The GSA coordinates check-ins, move-outs, renewals, reservations, property tours, and sales events; responds to guest concerns and conflicts; and helps ensure the building and its occupants remain safe. The position also includes inspecting studios and public spaces, performing laundry and general cleaning duties, cross-training on non-management staff duties, and remaining on site for the entire shift until relieved. A paid 30-minute meal break is provided and taken as available.
Requirements
- Ability to conduct front desk operations efficiently, accurately, and thoroughly.
- Ability to communicate with guests, assess satisfaction, respond to situations, and manage guest conflict effectively.
- Ability to respond to emergencies according to procedure.
- Ability to perform laundry and general facility cleaning duties.
- Willingness to cross-train on and perform duties of non-management staff as needed or requested by supervision.
- Must remain on site for the entire shift until relieved.
Responsibilities
- Greet guests warmly, offer assistance, and provide an excellent guest experience.
- Meet with guests and solicit comments regularly to determine satisfaction.
- Respond to situations as they arise and manage guest conflict effectively.
- Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
- Ensure the safety of the building and occupants, contacting emergency services or law enforcement when needed.
- Respond effectively and according to procedure during emergencies.
- Inspect studios and public spaces daily according to company and brand standards.
- Execute the lead management process and review studio inventory daily to maximize studio revenue.
- Sell ancillary offerings effectively to maximize overall revenue.
- Sort, wash, dry, and fold company linen and terry, and perform general cleaning of facilities.
- Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.
- Remain on site for the entire shift until relieved.
Benefits
- Paid 30-minute meal break
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
