WSS - Hotel Front Desk (GSA) 1

20bf480f-1969-4289-8764-686a67b85961•Columbus, OH

19h•$15 - $17

About The Position

The Guest Services Ambassador (GSA) is the hotel’s primary guest contact and service champion, responsible for conducting front desk operations efficiently, accurately, and thoroughly. The role works closely with other departments to provide guests with an exceptional stay and support the property’s operations, service standards, and revenue goals. GSAs must remain on site for their entire shift until relieved; a paid 30-minute meal break is provided and taken as available.

Requirements

Remain on site for the entire shift until relieved.

Responsibilities

Greet guests warmly, offer assistance, and provide an excellent guest experience.
Meet with guests and solicit their comments regularly to determine satisfaction.
Respond to situations as they arise and manage guest conflicts effectively.
Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
Help ensure efficient handling of operational needs for a seamless guest experience.
Maintain building and occupant safety, contacting emergency services or law enforcement when needed.
Respond effectively and according to procedure during emergencies.
Inspect studios and public spaces daily according to company and brand standards.
Execute the lead management process and review studio inventory daily to maximize studio revenue.
Sell ancillary offerings effectively to maximize overall revenue.
Sort, wash, dry, and fold company linen and terry, and perform general facility cleaning.
Cross-train on the duties of all non-management staff members and perform those duties as needed or requested by supervision.