GUEST SERVICES AGENT (PART TIME)
About The Position
FLIK is hiring a part-time Guest Services Agent at Washington University in St. Louis. The position is scheduled Thursdays and Fridays from 11:00 p.m. to 7:00 a.m.; further details are provided during the interview. The fixed pay rate is $21.00 per hour. The agent checks guests in and out, resolves challenges during their stay, promotes hotel services and amenities, and upsells products. The role also involves maintaining accurate guest accounts and processing payments, responding to guest questions and requests, addressing complaints, assisting in emergencies, and keeping the front desk supplied and its equipment functional. The position may include other assignments and duties as directed. Part-time associates are offered a retirement plan, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, and voluntary benefits. Free Metro pass, uniforms, and lunch are listed as perks; free meals, uniforms, and laundering service are available at select locations. Associates may also be eligible for paid and/or unpaid time off in accordance with applicable laws. Full-time-only benefits are not included here because this position is part-time.
Requirements
- Able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Previous customer service experience preferred.
- Previous hotel night audit experience preferred.
- Previous front desk receptionist experience preferred.
Responsibilities
- Complete guest registration and check-in by entering and retrieving information in a computer system and confirming pertinent information.
- Ensure rooms and services are correctly accounted for on guest statements, and account for services provided by the hotel.
- Assist guests with checkout payments or charges and accept and record vouchers, credit, traveler’s checks, and other forms of payment.
- Balance and drop receipts according to accounting specifications.
- Provide guests with information about the facility, services, and amenities.
- Receive guest requests and respond appropriately or forward them to the appropriate team members.
- Answer telephone and email inquiries promptly; retrieve and forward guest messages.
- Retrieve mail, packages, facsimiles, and other requested items for guests.
- Handle guest complaints and resolve them or escalate them to the appropriate department.
- Assist guests in emergency situations.
- Maintain adequate supplies and functional equipment at the front desk.
- Perform special assignments deemed appropriate by the GM, Guest Services Manager, or Manager on Duty, and perform other duties as assigned.
- Promote hotel services and amenities and upsell products to guests.
Benefits
- Free Metro pass
- Uniforms
- Lunch provided
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Free meals, uniforms, and laundering service available at select locations
- May be eligible for paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
