Guest Service Specialist

Mister Car Wash•Gainesville, GA

About The Position

Guest Service Specialists create a welcoming experience for customers by greeting them, promoting products and the Unlimited Wash Club membership program, thanking customers, and anticipating and addressing their needs. They help ensure each customer leaves with a clean, dry, shiny car while keeping the site clean, inviting, and well-maintained. The role involves hands-on work in a fast-paced outdoor environment and collaboration with team members to complete tasks and achieve goals.

Requirements

  • Enjoy making meaningful connections with customers and be excited to learn and grow in customer service, retail, or hospitality-type roles.
  • Sell with passion and energy.
  • Work well with others to get things done.
  • Thrive in a fast-paced, outdoor work environment.
  • Be open to feedback and learning new things.
  • Be consistent and reliable, and available to work varied shifts, including weekends and holidays.
  • Have the energy to stay on your feet and the strength to lift what is needed.

Responsibilities

  • Greet every customer with a wave and a smile.
  • Enthusiastically sell products and the Unlimited Wash Club membership program.
  • Thank each customer for choosing Mister.
  • Anticipate and solve customer needs.
  • Help ensure each customer leaves with a clean, dry, and shiny car.
  • Keep sites clean, inviting, and well-maintained.
  • Collaborate with team members to complete tasks and achieve goals.
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