Guest service representative - Full time

Schulte Hospitality Group • Portland, OR

9d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to support hotel guests and uphold the company’s hospitality-focused service culture. The role involves welcoming guests, supporting arrival and check-in processes, responding to questions and requests, and maintaining a clean, organized front desk area. The representative also handles cash responsibly and follows procedures for protecting guest personal information.

The position requires at least one year of front desk operations experience, in-depth knowledge of hotel front desk operations, and a minimum of a high school education. The role is full-time.

Requirements

• Minimum of one year of front desk operations experience.
• In-depth knowledge of hotel front desk operations.
• Minimum of a high school education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and focus on personal recognition.
• Review daily arrival lists and help prepare and assemble welcome amenities.
• Escort VIPs to their rooms and check them in before arrival.
• Answer the telephone within three rings, respond to questions, and transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of the shift, make cash drops according to procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal identifiable information.
• Follow check-in and check-out checklists and retrieve required identification documents and payment upon guest arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED