Hotel Guest Service Representative Full Time
About The Position
The Guest Services Representative provides courteous, prompt service to hotel guests by answering phones, making reservations, checking guests in and out, and interacting with guests in a friendly and professional manner to create a memorable, personalized experience. The role uses the property management system to manage reservations and guest check-ins and checkouts, process payments, maintain the cash drawer, and operate office equipment. Representatives anticipate and respond promptly to guest requests and complaints, resolving issues empathetically and sometimes creatively. They also use sales techniques to promote the property and maximize occupancy and revenue. The posting describes a supportive, inclusive workplace focused on growth, fun, trust, and responsibility, with tools, resources, and mentorship to help team members succeed.
Requirements
- Customer service experience.
- Accurate cash handling experience.
- Strong oral and written communication and interpersonal skills.
- Strong attention to detail, organization, and follow-up abilities.
- Positive, outgoing, and friendly attitude.
- Ability to work effectively and efficiently in a fast-paced setting.
- Flexible availability Monday to Friday, weekends, and holidays.
- Availability for morning and evening shifts.
Nice To Haves
- Hotel experience is preferred.
- Experienced candidates may qualify for a higher wage.
Responsibilities
- Answer property phones and make reservations.
- Check guests in and out and interact with them professionally and warmly.
- Use the property management system to manage reservations and guest check-ins and checkouts.
- Process payments, maintain the cash drawer, and operate office equipment.
- Anticipate guest needs and respond promptly to requests and complaints to meet or exceed expectations.
- Resolve guest issues quickly and empathetically, using creative solutions when needed.
- Use sales techniques to promote the property and maximize occupancy and revenue.
Benefits
- Personalized career development and advancement opportunities.
- Leadership training, mentorship, and educational assistance.
- Opportunities to grow across 35 hotels and the Corporate Office.
- Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
- Referral and incentive programs.
- Paid volunteer hours, recognition programs, and appreciation events.
- Medical, dental, and vision coverage.
- Paid time off and paid sick time.
- Employee Assistance Program.
- HSA/FSA options, telehealth, and wellness benefits.
- Competitive pay with same-day pay options.
- 401(k) with generous company match.
- Performance bonuses for eligible positions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
