Hotel Guest Service Representative

UT- SpringHill Suites•Salt Lake City, UT

14h

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests by answering phones, making reservations, checking guests in and out, and interacting with guests in a friendly and professional manner to create a memorable, personalized experience. The role uses the property management system to manage reservations and guest arrivals and departures, process payments, maintain a cash drawer, and operate office equipment. The representative anticipates and responds promptly to guest requests and complaints, resolving issues empathetically and, when needed, creatively. The role also uses sales techniques to promote the property and maximize occupancy and revenue. This position is with SpringHill Suites by Marriott Salt Lake City Airport and NCG Hospitality. Flexible availability is required for weekdays, weekends, and holidays; morning and evening shifts are available.

Requirements

Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability Monday to Friday, weekends, and holidays.

Nice To Haves

Hotel Marriott experience is preferred.
Experienced candidates may qualify for a higher wage.

Responsibilities

Answer the property's phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to manage reservations and guest check-in and checkout.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate, listen to, and promptly respond to guest requests and complaints to meet or exceed expectations.
Resolve guest issues quickly and empathetically, using creative solutions when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with generous company match.
Performance bonuses for eligible positions.