Hotel Guest Service Representative

NE- Moxy Omaha Downtown•Omaha, NE

14h

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests by answering property phones, making reservations, checking guests in and out, processing payments, and interacting with guests in a friendly and professional manner to create personalized experiences. The role uses the property management system, maintains a cash drawer, and operates office equipment. Representatives anticipate and respond to guest requests and complaints, resolve issues empathetically, and use sales techniques to promote the property and maximize occupancy and revenue. This position is at Moxy Omaha Downtown. The schedule requires flexible availability Monday through Friday, weekends, and holidays. Morning and evening shifts are available: 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m. Starting pay is $18.00–$20.00 per hour; experienced candidates may qualify for a higher wage. A $500 sign-on bonus is available.

Requirements

Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability Monday through Friday, weekends, and holidays.

Responsibilities

Answer property phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to manage reservations, check-ins and checkouts.
Process payments, maintain a cash drawer, and operate office equipment.
Anticipate guest needs, listen attentively, and respond promptly to requests and complaints.
Resolve guest issues empathetically, including by developing creative solutions when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

$500 sign-on bonus available.
Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.