Hotel Guest Service Representative

AZ- Hampton Inn & Suites Phoenix Downtown•Phoenix, AZ

23h

About The Position

The Guest Services Representative provides courteous, prompt service to guests at the Hampton Inn & Suites Phoenix Downtown. The role answers property phones, makes reservations, checks guests in and out, and interacts with guests in a friendly, professional manner to create a memorable, personalized experience. It uses the property management system to manage reservations and guest transactions, process payments, maintain a cash drawer, and operate office equipment. The representative anticipates and responds promptly to guest requests and complaints, resolves issues empathetically, and uses sales techniques to promote the property and maximize occupancy and revenue. The position requires flexible availability Friday through Monday and the ability to work a combination of 6 a.m.–2 p.m. and 2 p.m.–10 p.m. shifts. Starting pay is $18 per hour; experienced candidates may qualify for a higher wage.

Requirements

At least 2 years of hospitality or customer service experience.
Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Flexible availability Friday through Monday.
Ability to work a combination of 6 a.m.–2 p.m. and 2 p.m.–10 p.m. shifts.

Nice To Haves

Experienced candidates may qualify for a higher wage.

Responsibilities

Answer the property’s phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to make reservations and process check-ins and checkouts.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate guest needs and respond promptly to requests and complaints.
Resolve guest issues empathetically, including by developing creative solutions when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with generous company match.
Performance bonuses for eligible positions.