Evening Hotel Guest Service Representative Full Time

WI- Moxy Madison Downtown•Madison, WI

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests and helps create memorable, personalized experiences. The role includes answering property phones, making reservations, checking guests in and out, and interacting with guests in a friendly, professional manner. The representative uses the property management system and office equipment, processes payments, and maintains a cash drawer. They anticipate and respond to guest requests and complaints, resolve issues empathetically, and use sales techniques to promote the property and maximize occupancy and revenue. This is an evening-shift position at Moxy Madison Downtown, with availability required Monday through Friday, weekends, and holidays. The listed starting wage is $16.00 per hour; experienced candidates may qualify for a higher wage.

Requirements

Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Availability Monday through Friday, weekends, and holidays; the posting identifies evening shifts from 3 p.m. to 11 p.m.

Responsibilities

Answer the property's phones and make reservations.
Check guests in and out using the property management system.
Process payments, maintain the cash drawer, and operate office equipment.
Interact with guests in a friendly and professional manner to provide personalized service.
Anticipate, listen to, and promptly respond to guest requests and complaints.
Resolve guest issues empathetically, including by using creative solutions when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the corporate office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with generous company match.
Performance bonuses for eligible positions.