Evening Hotel Guest Service Representative

AZ- Hampton Inn & Suites Happy Valley Phoenix North•Phoenix, AZ

12h

About The Position

The Guest Services Representative provides courteous, prompt service to hotel guests by answering property phones, making reservations, checking guests in and out, and interacting with guests in a friendly, professional manner to create a memorable, personalized experience. The role uses the property management system to make reservations, process check-ins and checkouts and payments, maintain a cash drawer, and operate office equipment. Representatives respond attentively and promptly to requests and complaints, resolve guest issues empathetically, and use sales techniques to promote the property and maximize occupancy and revenue. This role is based at the Hampton Inn & Suites Happy Valley Phoenix North hotel. The schedule is five days per week, 3 p.m. to 11 p.m., including weekends. Starting pay is $18 per hour; experienced candidates may qualify for a higher wage.

Requirements

At least one year of customer service or hotel front desk experience.
Customer service experience.
Accurate cash handling experience.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Positive, outgoing, and friendly attitude.
Ability to work effectively and efficiently in a fast-paced setting.
Availability to work five days a week from 3 p.m. to 11 p.m., including weekends.

Nice To Haves

Additional experience may qualify candidates for a higher wage.

Responsibilities

Answer the property's phones and make reservations.
Check guests in and out and interact with them in a friendly, professional manner.
Use the property management system to manage reservations and guest check-ins and checkouts.
Process payments, maintain the cash drawer, and operate office equipment.
Anticipate guest needs, listen attentively, and respond promptly to requests and complaints.
Resolve guest issues empathetically, including by developing creative solutions when needed.
Use sales techniques to promote the property and maximize occupancy and revenue.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.