Evening: Guest Service Representative (Full Time)

Toot'n Totum•Canyon, TX

About The Position

The Guest Services Representative (GSR) provides exemplary service and helps ensure every Guest has a pleasant, convenient, and enjoyable store visit. The GSR serves Guests politely, courteously, and professionally while assisting store management with store cleanliness and safety. This role has no supervisory responsibilities.

Requirements

Be people-oriented and have a friendly, enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for Guests, vendor partners, fellow team members, and managers.
Have effective critical-thinking and creative problem-solving skills, business acumen, and curiosity.
Have strong verbal communication skills and communicate effectively with Guests, managers, vendor partners, and Company team members.
Have strong conflict-resolution skills, a strong self-concept, willingness to learn, and the ability to make decisions.
Exercise good judgment and accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Be dependable and punctual, and report to work on time as scheduled.
Work holidays, weekends, and irregular hours according to business needs.
Obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco, and Food Handlers certifications.
Meet the stated physical requirements, including standing, walking, talking/hearing, pushing/pulling, climbing, bending/stooping, crouching/kneeling/crawling, balancing, twisting/reaching, carrying, grasping, and squatting.
Lift 50 to 100 pounds.
Hear alarms, communication equipment, and verbal instructions.
Have basic reading, writing, and math skills; basic speech skills; and the ability to speak, read, write, and understand English, memorize information, use analytical skills, function under stress, and make independent decisions.
Meet general vision requirements, including close vision (less than 20 inches), color vision, and peripheral vision.
Regularly and repetitively use both feet and both hands.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and an experience worth repeating by demonstrating the Company Values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Greet Guests upon entering the store and thank them for their business upon exit.
Mention limited-time and monthly promotional offers as determined by Operations leadership.
Maintain the cleanliness and appearance of the store interior, including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas, and beverage bars.
Maintain the cleanliness and appearance of the store exterior, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking, fronting, and facing merchandise; stocking beverage bar areas; bagging ice; brewing coffee and tea at assigned intervals; and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets (DTS) and complete assigned duties.
Remove stale-dated merchandise.
Control inventory and protect Company assets according to policies, including following proper policies for age-restricted merchandise.
Check in vendors and receive fuel deliveries as needed.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Demonstrate personal leadership through attentive and authentic interactions, discretionary effort, modeling desired behaviors, curiosity, courageous conversations when needed, and personal accountability.
Maintain a service mindset and demonstrate Company Values throughout employment.
Participate in and follow Toot’n Totum policies, guidelines, and procedures, including those related to safety, anti-harassment, and ethics.
Perform other duties as assigned.