Guest Service Representative (Full Time)

Festival Foods • Appleton, WI

5d • Onsite

About The Position

Festival Foods is hiring a full-time Guest Service Representative (GSR) at its Appleton - Northland location. The GSR provides friendly, efficient guest service while helping lead Guest Service associates and supporting daily front-end operations. The role includes answering questions, addressing concerns, managing checkout flow, assisting the team, and maintaining department standards and functionality. The schedule may include mornings, afternoons, evenings, weekends, and holidays, based on the associate’s availability and business needs.

Requirements

• Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Ability to resolve guest concerns through effective communication and professionalism.
• Ability to manage multiple priorities and adjust schedules to meet business demands.
• Commitment to mentoring others and fostering a collaborative team environment.
• Ability to stand in place for long periods and walk in the store.
• Ability to bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods, lift and move or handle boxes of merchandise and fixtures, and perform the job’s stated functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Provide professional, helpful service by greeting guests, answering questions, and addressing concerns.
• Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
• Use leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
• Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
• Manage staff coverage and schedules, adjusting operations to meet business needs.
• Call in additional team members when needed to cover absences or increased demand.
• Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
• Adjust daily schedules based on sales, item movement, and guest traffic.
• Notify Shift Managers promptly when assistance is needed and when handling guest service responsibilities at checkout lanes.
• Open additional checkout lanes as needed and keep a cash drawer readily available for personal use when necessary.
• Use the GSR Shift Report to document and communicate lateness or absences.
• Monitor cart collection and cart-running processes to ensure sufficient cart availability.
• Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and their immediate household.
• Weekly pay for hourly associates.
• Two-week advance scheduling.
• Vision insurance and two dental coverage options for eligible part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program.
• Employee Assistance Program and LEAPCare Care Coaches.
• 401(k) plan with an annual discretionary company match.
• Hourly full-time store associates receive time and a half on Sundays and select holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed