Guest Service Representative (Full Time)

Festival Foods • Appleton, WI

7d • Onsite

About The Position

Festival Foods is seeking a full-time Guest Service Representative (GSR) to help provide guests with a smooth, welcoming, and enjoyable experience. The role combines direct guest service with leadership and operational support for the front-end team, including service desk associates, cashiers, baggers, and cart runners. The representative reinforces company culture and service standards, helps guide daily operations, responds to guest concerns, and adapts staffing and checkout operations to business needs. The position reports to the Guest Services Manager and is based at the Appleton–Northland location in Wisconsin.

The work schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on the associate’s availability. The role requires extended periods of standing and walking, regular bending, stooping, and kneeling, manual dexterity and coordination to operate equipment, and the ability to lift and move merchandise and fixtures. Reasonable accommodations may be made for associates with disabilities.

Requirements

• Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Ability to resolve guest concerns through effective communication and professionalism.
• Ability to manage multiple priorities and adjust schedules to meet business demands.
• Commitment to mentoring others and fostering a collaborative team environment.
• Ability to stand for extended periods, walk in the store, and regularly bend, stoop, and kneel.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to lift and move boxes of merchandise and fixtures throughout the store.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Regular, timely attendance in accordance with the work schedule.

Responsibilities

• Provide friendly, professional, and helpful service, including greeting guests, answering questions, and addressing concerns.
• Reinforce company culture and guest-service standards, and guide Guest Service associates in daily operations.
• Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
• Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide overrides or other assistance to the Guest Service team as needed.
• Manage staffing schedules and adjust operations to business needs while complying with labor laws for minor employees.
• Arrange additional team coverage when needed to address absences or increased business demand.
• Schedule minor employees’ breaks, lunches, and clock-out times in accordance with applicable labor laws.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
• Notify Shift Managers when assistance is required and when handling guest-service responsibilities at checkout lanes.
• Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
• Use the GSR Shift Report to document and communicate lateness or absences.
• Monitor cart availability and manage cart collection and running processes.
• Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and their immediate household.
• Weekly pay for hourly associates.
• Full-time hourly store associates receive time and a half on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance and two dental coverage options for full-time and part-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed