Day: Guest Service Representative (Full Time)

Toot'n Totum•Lubbock, TX

6d•Onsite

About The Position

The Guest Services Representative (GSR) provides exemplary Guest service to help ensure each visit is pleasant, convenient, and enjoyable. The GSR serves Guests politely, courteously, and professionally while assisting store management with maintaining store cleanliness and safety. The position has no supervisory responsibilities. Previous Guest relations or customer service experience is desired but not required. The representative must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and a Food Handlers certificate. Holidays, weekends, and irregular hours are required according to business needs.

Requirements

Be people-oriented and have a friendly, enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for Guests, vendor partners, fellow team members, and managers.
Have effective critical-thinking and creative problem-solving skills, strong business acumen, and curiosity.
Have strong verbal communication skills and communicate effectively with Guests, managers, vendor partners, and Company team members.
Have strong conflict-resolution skills, a strong self-concept, willingness to learn, and ability to make decisions.
Exercise good judgment and accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Be dependable and punctual, and report to work on time as scheduled.
Be able to obtain and maintain TABC, Tobacco certification, and Food Handlers certificate.
Be able to perform the listed physical activities, including standing, walking, talking/hearing, pushing/pulling, climbing, bending/stooping, crouching/kneeling/crawling, balancing, twisting/reaching, carrying, grasping, and squatting.
Be able to lift 50 to 100 pounds.
Be able to hear alarms, communication equipment, and verbal instructions.
Have basic reading, writing, and math skills; basic speech skills; English-language speaking, reading, writing, and comprehension ability; memorization and analytical skills; and the ability to function under stress and make independent decisions.
Meet general vision requirements, including close vision (less than 20 inches), color vision, and peripheral vision.
Be able to regularly and repetitively use both feet and both hands.
Be able to work in general conditions that may include wet, humid, or steam conditions not created by weather; slippery floors; hot grease; concentrated soaps and cleaning solutions; outdoor weather; CO2 cylinders; and flashing or strobing lighting.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and an experience worth repeating while demonstrating Company Values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Greet Guests when they enter the store and thank them when they exit.
Mention Limited Time Offers and monthly promotional offers as directed by Operations leadership.
Maintain cleanliness and appearance inside the store, including restrooms, trashcans, doors and windows, floors, rugs, counters, office areas, merchandise shelving, food service areas, and beverage bars.
Maintain cleanliness and appearance outside the store, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking, fronting, and facing merchandise on shelves and in coolers; stocking beverage bar areas; bagging ice; brewing coffee and tea at assigned intervals; and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets (DTS) to complete assigned duties.
Remove stale-dated merchandise.
Control inventory and protect Company assets according to policy, including following policies for age-restricted merchandise.
Check in vendors and receive fuel deliveries as needed.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Model personal leadership by being present and authentic in interactions, volunteering discretionary effort, modeling desired behaviors, respecting different perspectives, remaining curious, having courageous conversations when needed, and taking personal accountability.
Follow Toot’n Totum policies, guidelines, and procedures, including those related to safety, anti-harassment, and ethics.
Perform other duties as assigned.