Day: Guest Service Representative (Part Time)

Toot'n Totum•Amarillo, TX

About The Position

The Guest Service Representative (GSR) provides exemplary Guest service and works to make each visit pleasant, convenient, and enjoyable. The GSR serves Guests politely, courteously, and professionally while assisting store management in maintaining store cleanliness and safety. The role includes greeting Guests, sharing promotional offers, cleaning and merchandising inside and outside the store, completing assigned daily tasks, managing inventory and age-restricted merchandise according to policy, operating store equipment, and supporting team members and organizational improvements. The position has no supervisory responsibilities.

Requirements

Be people-oriented and have a friendly, enthusiastic demeanor to deliver the desired Guest service experience.
Demonstrate respect for each Guest, vendor partner, fellow team member, and manager.
Have effective critical-thinking and creative problem-solving skills, strong business acumen, and curiosity.
Have strong verbal communication skills and communicate effectively with Guests, managers, vendor partners, and Company team members.
Have strong conflict-resolution skills and a strong self-concept; be willing to learn and able to make decisions.
Possess good judgment and accept personal accountability for areas of responsibility.
Act with integrity and professionalism.
Be dependable and punctual, and report to work on time as scheduled.
Holidays, weekends, and irregular hours are required according to business needs.
Must be able to obtain and maintain Texas Alcoholic Beverage Commission (TABC), Tobacco certification, and Food Handlers certificate.
Be able to stand, walk, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, balance, twist/reach, carry, grasp with hands, and squat.
Be able to lift 50 to 100 pounds.
Be able to hear alarms, communication equipment, and verbal instructions.
Have basic reading, writing, and math skills; basic speech skills; and the ability to speak, read, write, and understand English, memorize information, use analytical skills, function under stress, and make independent decisions.
Meet general vision requirements, including close vision (less than 20 inches), color vision, and peripheral vision.
Be able to work in normal noise levels below 85 dB.
Regularly and repetitively use both feet and both hands.
Work in conditions that may include wet, humid, or steam conditions not created by weather; slippery floors; hot grease; concentrated soaps and cleaning solutions; outdoor weather; CO2 cylinders; and flashing or strobing lighting.

Nice To Haves

Previous Guest relations or customer service experience is desired but not required.

Responsibilities

Provide excellent Guest service and an experience worth repeating while demonstrating the Company Values: Guest Ready, Honor & Value, Quick, Clean & Convenient, Ownership, and Team-Focused.
Greet Guests upon entering the store and thank them for their business upon exit.
Mention Limited Time Offers and monthly promotional offers as determined by Operations leadership.
Maintain cleanliness and appearance inside the store, including restrooms, trashcans, doors and windows, floors, rugs, counters and office areas, merchandise shelving, food service areas, and beverage bars.
Maintain cleanliness and appearance outside the store, including entrances, parking lots, trashcans, doors and windows, porches and sidewalks, fuel islands, and valets.
Perform basic merchandising, including stocking, fronting, and facing merchandise on shelves and in coolers; stocking beverage bar areas; bagging ice; brewing coffee and tea at assigned intervals; and stocking lottery supplies and tobacco/vape products.
Follow Daily Task Sheets (DTS) to ensure assigned duties are completed.
Remove stale-dated merchandise.
Control inventory and protect Company assets according to policies, including following proper policies for age-restricted merchandise.
May check in vendors and receive fuel deliveries.
Train newly hired team members as assigned.
Operate Point-of-Sale, lottery, phone, and money order equipment.
Support and facilitate organizational changes, continuous improvement, and communication.
Model personal leadership qualities, including being present in interactions, volunteering discretionary effort, modeling desired behaviors, respecting differing realities, being curious, having courageous conversations when needed, and taking personal accountability.
Possess a service mindset and strive to create experiences worth repeating.
Participate in and follow all Toot’n Totum policies, guidelines, and procedures, including safety, anti-harassment, and ethics policies.
Perform other duties as assigned.