Guest Service Representative (Part Time)

Festival Foods•Eau Claire, WI

5d•Onsite

About The Position

Festival Foods is seeking a part-time Guest Service Representative (GSR) to help create a welcoming environment and ensure guests have a smooth, enjoyable experience. The role provides friendly, efficient service at the guest service desk and checkout lanes, responds to questions and concerns, and supports the daily operations of the Guest Service team. The GSR guides associates, monitors department operations and staffing, and helps maintain guest service standards, cleanliness, and compliance with company procedures and applicable labor laws. The position reports to the Guest Services Manager and is based at the Eau Claire – Birch St location. The schedule may include mornings, afternoons, evenings, weekends, and holidays within the associate’s availability. Associates may need to stand for extended periods, walk throughout the store, bend, stoop, kneel, operate equipment, and lift or move merchandise and fixtures. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for extended periods and walk throughout the store.
Ability to bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to lift and move boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in accordance with the work schedule.

Responsibilities

Provide friendly, professional guest service, answer questions, and address guest concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates, including Service Desk associates, Cashiers, Baggers, and Cart Runners.
Use leadership tools such as ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide overrides or assistance to the Guest Service team as needed.
Manage staffing schedules and adjust operations according to business needs, while complying with labor laws for minor employees.
Arrange additional team coverage when needed because of absences or increased business demand.
Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers promptly when assistance is required and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes when needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to communicate and document lateness or absences.
Monitor cart availability and manage cart collection and running processes.
Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program offering savings on fitness membership fees.
Employee Assistance Program (EAP) and LEAPCare Care Coaches for confidential support.
401(k) plan with an annual discretionary company match.