Guest Service Representative (Part Time)

Festival Foods•Verona, WI

1d•Onsite

About The Position

Festival Foods is seeking a part-time Guest Service Representative (GSR) to provide welcoming, efficient service and help ensure a smooth guest experience at its Verona store. The GSR assists guests at the service desk and checkout lanes, answers questions, addresses concerns, and supports day-to-day front-end operations. The role also guides Guest Service associates, reinforces company culture and service standards, and helps maintain a clean, functional department. The position involves monitoring guest-service activity, coordinating staffing and schedules according to business needs, maintaining compliance with minor labor laws, and communicating staffing or operational needs to Shift Managers. The GSR may direct guests, manage checkout lines, open lanes, provide overrides, oversee cart availability, and document attendance issues. Work schedules may include mornings, afternoons, evenings, weekends, and holidays, according to the associate’s availability and business needs.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for extended periods and walk throughout the store.
Ability to bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to move and handle boxes of merchandise and fixtures throughout the store, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

Provide friendly, professional, and helpful service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest-service standards, and guide Guest Service associates in daily operations.
Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity and ensure compliance with procedures while maintaining department cleanliness and functionality.
Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
Manage staff coverage and schedules based on business needs; call in additional team members when needed.
Schedule minor employees in compliance with labor laws, including required breaks, lunches, and clock-out times.
Adjust daily schedules based on sales, item movement, and guest traffic to support productivity.
Notify Shift Managers when assistance is required and when handling guest-service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to communicate and document lateness or absences.
Monitor cart collection and running processes to ensure sufficient cart availability.
Maintain regular, timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness membership reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches offering confidential support.
401(k) plan with an annual discretionary company match.