Guest Service Representative (Part Time)

Festival Foods • Janesville, WI

2d • Onsite

About The Position

Festival Foods is seeking a part-time Guest Service Representative (GSR) for its Janesville, Wisconsin store. The GSR helps create a welcoming and smooth guest experience by providing friendly, efficient service at the guest service desk and checkout lanes, answering questions, and addressing concerns. The role also leads and supports Guest Service associates, including service desk associates, cashiers, baggers, and cart runners, while maintaining department operations, staffing, and service standards.

The position requires regular, timely attendance and a schedule that may include mornings, afternoons, evenings, weekends, and holidays, depending on the associate’s availability and business needs. The role involves standing for extended periods, walking throughout the store, bending, stooping, kneeling, operating equipment, and lifting or moving merchandise and fixtures. Reasonable accommodations may be made for individuals with disabilities.

Festival Foods is a Wisconsin grocer operating more than 40 full-service supermarkets and describes its commitment to exceptional guest service, community giving, inclusion, and associate well-being.

Requirements

• Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
• Ability to resolve guest concerns through effective communication and professionalism.
• Ability to manage multiple priorities and adjust schedules to meet business demands.
• Commitment to mentoring others and fostering a collaborative team environment.
• Ability to stand in place for long periods and walk throughout the store.
• Ability to bend, stoop, and kneel regularly.
• Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
• Physical ability to stand for extended periods and lift or move boxes of merchandise and fixtures throughout the store.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• Regular, timely attendance in compliance with the work schedule.

Responsibilities

• Provide friendly, professional guest service, answer questions, and address guest concerns.
• Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
• Use leadership tools, including ten tile evaluations, the Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
• Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
• Direct guests, manage checkout lines, and provide overrides or other timely assistance to the Guest Service team.
• Manage staff schedules and adjust operations to business needs while complying with labor laws for minor employees.
• Call in additional team members as needed to cover absences or increased business demand.
• Schedule breaks, lunches, and clock-out times for minor employees in accordance with labor laws.
• Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
• Notify Shift Managers promptly when assistance is needed and when handling Guest Service responsibilities at checkout lanes.
• Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
• Use the GSR Shift Report to document and communicate lateness or absences.
• Monitor cart availability and manage cart collection and running processes.
• Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Benefits

• 15% associate discount on grocery purchases for the associate and immediate household.
• Weekly pay for hourly associates.
• Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
• Schedules provided two weeks in advance.
• Vision insurance eligibility for part-time and full-time associates.
• Two dental coverage options for part-time and full-time associates.
• Three weeks of paid parental leave.
• Fitness reimbursement program offering savings on fitness membership fees.
• Employee Assistance Program and LEAPCare Care Coaches providing confidential support.
• 401(k) plan with an annual discretionary company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed