Guest Service Representative (Part Time)

Festival Foods•Eau Claire, WI

1d•Onsite

About The Position

Festival Foods is seeking a part-time Guest Service Representative to help provide guests with a smooth, welcoming experience. The role serves guests at the front service desk and checkout lanes, responds to questions and concerns, and supports the daily operations of Guest Service associates, including Service Desk staff, Cashiers, Baggers, and Cart Runners. The representative reinforces company culture and service standards, guides associates, monitors department operations, and adjusts staffing and checkout operations to meet business needs. The schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on the associate’s availability.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods, walk in the store, and bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move or handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in compliance with the work schedule.

Responsibilities

Provide friendly, professional service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team.
Manage staff schedules and adjust operations to business needs while complying with labor laws for minor employees.
Call in additional team members when needed to cover absences or increased business demand.
Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers when assistance is needed and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to document and communicate lateness or absences.
Monitor cart collection and running to ensure sufficient cart availability.
Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive $1 premium per hour on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP) and LEAPCare Care Coaches.
401(k) plan with an annual discretionary company match.