Guest Service Representative (Part Time)

Festival Foods•Verona, WI

2d•Onsite

About The Position

Festival Foods is seeking a part-time Guest Service Representative (GSR) for its Verona, Wisconsin location. The role focuses on providing a welcoming and efficient guest experience at the service desk and checkout lanes while guiding Guest Service associates in daily operations. The GSR supports the Guest Services Manager by upholding service standards, monitoring department activity, coordinating staffing and schedules, and assisting guests and team members as needed. The work schedule may include mornings, afternoons, evenings, weekends, and holidays, depending on the associate’s availability and business needs. The position requires standing for extended periods, walking throughout the store, bending, stooping, kneeling, and moving or handling merchandise and fixtures. Associates may be accommodated to perform essential functions. Festival Foods operates more than 40 full-service supermarkets in Wisconsin and emphasizes exceptional guest service, community involvement, and an inclusive workplace.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns through effective communication and professionalism.
Ability to juggle multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods and walk throughout the store.
Ability to bend, stoop, and kneel regularly.
Fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move or handle boxes of merchandise and fixtures throughout the store.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in accordance with the work schedule.

Responsibilities

Provide friendly, professional service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide overrides or assistance to the Guest Service team.
Manage staff schedules and adjust operations to meet business needs while complying with labor laws for minor employees.
Arrange additional staff coverage when needed due to absences or increased business demand.
Schedule minor employees’ breaks, lunches, and clock-out times in compliance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers when assistance is required and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer readily available for personal use when necessary.
Use the GSR Shift Report to communicate and document lateness or absences.
Monitor cart availability and manage cart collection and running processes.
Maintain timely attendance and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP).
LEAPCare Care Coaches for confidential support.
401(k) plan with an annual discretionary match.