Guest Service Representative (Part Time)

Festival Foods•Janesville, WI

3d•Onsite

About The Position

Festival Foods is hiring a part-time Guest Service Representative (GSR) in Janesville, Wisconsin. Reporting to the Guest Services Manager, the GSR helps create a welcoming environment and ensures guests have a smooth, enjoyable experience. The role provides guest assistance at the service desk and checkout lanes while guiding Guest Service associates in daily operations. The position requires strong communication, leadership, problem-solving, organizational, and teamwork skills. Work schedules may include mornings, afternoons, evenings, weekends, and holidays, based on the associate’s availability. The role involves standing for extended periods, walking throughout the store, bending, stooping, kneeling, operating equipment, and lifting or moving merchandise and fixtures. Reasonable accommodation may be made for associates with disabilities.

Requirements

Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment.
Ability to resolve guest concerns using effective communication and professionalism.
Ability to manage multiple priorities and adjust schedules to meet business demands.
Commitment to mentoring others and fostering a collaborative team environment.
Ability to stand in place for long periods and walk throughout the store.
Ability to bend, stoop, and kneel regularly.
Fine-finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment.
Physical ability to stand for extended periods and move or handle boxes of merchandise and fixtures, including lifting.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
Regular, timely attendance in accordance with the work schedule.

Responsibilities

Provide friendly, professional service by greeting guests, answering questions, and addressing concerns.
Reinforce company culture and guest service standards, and guide Guest Service associates in daily operations.
Use leadership tools, including ten tile evaluations, Coach’s Reminder Card, Cashier Daily, Cashier Reference Information Binders, and the Guest Service OPPS Manual.
Monitor Guest Service activity, ensure compliance with procedures, and maintain department cleanliness and functionality.
Direct guests, manage checkout lines, and provide overrides or assistance to the Guest Service team as needed.
Manage staffing schedules and adjust operations according to business needs while complying with labor laws for minor employees.
Arrange additional staffing when needed to cover absences or increased business demand.
Schedule breaks, lunches, and clock-out times for minor employees in accordance with labor laws.
Adjust daily schedules based on sales, item movement, and guest traffic to maintain productivity.
Notify Shift Managers when assistance is needed and when handling guest service responsibilities at checkout lanes.
Open additional checkout lanes as needed and keep a cash drawer available for personal use when necessary.
Use the GSR Shift Report to document and communicate lateness or absences.
Monitor cart availability and manage cart collection and running processes.
Attend work regularly and on time, and provide adequate notice to find a replacement for occasional absences.
Perform other duties as assigned.

Benefits

15% associate discount on grocery purchases for the associate and immediate household.
Weekly pay for hourly associates.
Part-time store associates receive a $1-per-hour premium on Sundays and select holidays.
Schedules provided two weeks in advance.
Vision insurance eligibility for part-time and full-time associates.
Two dental coverage options for part-time and full-time associates.
Three weeks of paid parental leave.
Fitness reimbursement program.
Employee Assistance Program (EAP).
LEAPCare Care Coaches providing confidential support.
401(k) plan with an annual discretionary company match.